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Privacy Policy
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Our Commitent to Our Client’s Privacy
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We value our customers, their rights, and we are committed to responsible management of your sensitive data and access keys. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own high moral standards and practices. ApplePROwv subscribes to the following in the collection, use, security and sharing of customer information, if any:
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• Personal Information Requests – When we ask for your personal information, we will tell you why we need it and what we will do with it. We will not request any information that is not critical to the completion of the tasks we have mutually agreed to undertake for you.
• Future Contacts- When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts. your name, and information will NOT be shared with third parties.
• Data Security – We will never leave your computer, drives, or other sensitive materials where unauthorized personnel can access them. When connected to our business network, the computer(s) will be be behind a protected firewall and not accessible by outside threats.
• Information Sharing – We will ask you to share your information with other companies before any of your information is disseminated to any other company, person or organization, if that situation ever arises. It is currently not our policy to share, rent or otherwise sell your personal information, and we do not foresee this policy changing.
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ApplePROwv is a subsidiary of and a dba (Doing Business As) of Adapptiv LLC. the parent company of ApplePROwv, and as such, if you provide information to any of the businesses, stores or Web sites owned or operated by Adapptiv LLC, this information may be combined or shared among current or future Adapptiv LLC. entities and subsidiaries. The Adapptiv LLC company operates businesses and Web sites under the names Adapptiv LLC, WholeApple Media, GizmoDNA, 3D|VfX Design, among others.
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ApplePROwv Privacy Policy
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The following Privacy Policy describes the information and privacy practices for ApplePROwv, Adapptiv LLC, and their respective Web sites and all other instances where your personal information is accessed by ApplePROwv. When you provide us your personal information, you consent to the information practices described in this policy.
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This Privacy Policy may not apply to Web sites that are accessible through the ApplePROwv site. Our Web site contains links to other sites operated by third parties, including but not limited to third-party sites that display the ApplePROwv trademark. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information, including the use of Internet “cookies” which may be placed on your computer without your knowledge.
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Data Collected By ApplePROwv
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As part of your interaction with ApplePROwv, we may collect personal information such as:
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• Contact information, including name, mailing address, phone number and e-mail address
• Purchase information, including credit card number, billing and/or shipping information
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We may also collect demographic information, including age, personal interests and product preferences.
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
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• Schedule an appointment for services
• Bring in your product for service
• Purchase products or services
• Set up an account online
• Schedule a delivery or an installation
• Ask us for technical support of any kind
• Participate in a contest, promotion, giveaway or survey
• Contact us with any questions or concerns
• Participate in other activities with ApplePROwv
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Our Use of Your Personal Information
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We use the personal information you provide for non-invasive purposes including, but not limited to:
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• Fulfilling requests for products, services or information
• Tracking and confirming online orders
• Delivering or installing products or servicing ones you own
• Offering new products and services
• Improving our Web sites, our marketing, and our services and offers to you
• Conducting research and analysis for internal purposes
• Sending direct from us marketing communications to you
• Performing other business activities as needed, or as described elsewhere within this Policy.
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Personal Information Provided to ApplePROwv by Third Parties
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Information From/About Friends or Family If you provide us information about other people or business entities, or if others give us your information, we reserve the right to store that data and will only use that information for the specific reason it was volunteered for. Examples include providing a friend’s shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your account information.
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Information from Third Parties ApplePROwv obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
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SINGLE Sign-On Using your third-party social networking login credentials such as your Facebook or Twitter accounts you may sign into and create an account on the ApplePROwv web site. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site from and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture etc.
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Sharing of Personal Information
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ApplePROwv does not sell, rent or trade your personal information to third parties.
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We may need to share your personal information within the Best Buy Companies. These companies may use this information to offer you products and services that may be of interest to you.
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In addition, ApplePROwv may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
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• Fulfilling customer orders
• Sending ApplePROwv marketing communications
• Delivering packages
• Scheduling and performing installations
• Servicing products
• Maintaining our RewardZone loyalty program
• Fulfilling subscription services
• Conducting research, analysis or administering surveys
• Sending regular mail and e-mail on behalf of ApplePROwv
• Processing credit card payments
• Providing chat functions
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The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.
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ApplePROwv may also share your personal information with companies who have referred you to ApplePROwv for goods and services, or have provided space in their store locations for ApplePROwv to offer its goods and services, or have allowed ApplePROwv to have a presence on their web sites.
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We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
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From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer your personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
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Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information unless you understand the possibilities and are satisfied with doing so at your own discretion. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information in a public manner.
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At times we may partner with a third party to create a site that may look as if you are on an ApplePROwv.com page. These sites may be co-branded or may have the look and feel of being on our Web site. However, the information collected on these pages may not be covered under the ApplePROwv/Adapptiv LLC Privacy Policy. We will provide easy to find notice on these sites and post the privacy policy that is applicable to the information collected on these pages.
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Choices Regarding Your Personal Information
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ApplePROwv communicates with our customers through multiple channels and methods to keep you up-to-date on promotions, offers, customer satisfaction, relevant content, and new products or services.
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Once you provide your personal information, we reserve the right to contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request for us to stop receiving these communications by opting out. Before sending you any mobile device based marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
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If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances (Note – ApplePROwv marketing, general business, and billing/payment communications are managed through Adapptiv LLC):
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• Follow the directions on any e-mail or direct mail marketing communication you receive from us.
• Call 1-304-873-MAC1 (6221) with your request and current contact information.
• Send an e-mail with your request and current contact information to: privacy@adapptiv.com
• Send a letter with your request and current contact information to:
Adapptiv Media LLC
Attn: Customer Care/Privacy
2470 Mountaineer Blvd Ste 58096
Charleston, WV 25358
• For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like ApplePROwv to make. This will ensure we correctly identify you in our systems and accurately process your request.
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ApplePROwv will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
• 10 business days for e-mails
• 30 business days for direct mail and phone
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Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.
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Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
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Updating Your Personal Information
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ApplePROwv wants to ensure that your personal information on file is accurate and complete. We provide several different methods for you to update your personal information.
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To update your name, address, phone number and/or e-mail information:
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• Send a request to: info@appleprowv.com
• Send a request to:
ApplePROwv
Attn: Privacy Manager
2470 Mountaineer Blvd Ste 58096
Charleston, WV 25358
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If you send an e-mail or letter request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.
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Security of Your Personal Information
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While ApplePROwv is able to protect personal information that is provided during the course of business, ApplePROwv cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information. Please notify us if the drive or unit you are requesting we service is the only copy of the data you have, and we may need you to sign a waiver to that effect.
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Remote Access
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ApplePROwv offers remote access service to assist in diagnosing and resolving system issues. This process allows an ApplePROwv Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to an ApplePROwv Agent to log into your computer which may contain personal information. ApplePROwv technicians will only search your computer to determine the cause of the problem and will attempt to avoid interacting with your personal files as much as possible. It is ultimately your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
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Safe Shopping Policy on ApplePROwv.com
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We use a variety of security measures to protect your online transactions with us. The ApplePROwv Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport for purchases or other sensitive information such as credit cards. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.
Choosing a Personal Password on ApplePROwv.com
When you create an account on ApplePROwv.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy and security of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
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Cookies, Third Party Advertisers and Interest-Based Advertising
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Cookies
A cookie is a small data file that a Web site or an e-mail message you receive may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection — they let us “remember” information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.
ApplePROwv uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the ApplePROwv site.
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Third Party Ad Providers and Interest-Based Advertising We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.
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To learn more about interest-based advertising and your privacy, including opting out of such advertising, visit our partner’s site, Atlas Solutions. We may partner with other companies to provide interest-based advertising, both on and off ApplePROwv.com. In these situations, we will notify you of the advertising and give you the opportunity to opt-out of these activities.
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Widgets Widgets support functions that require that you disclose certain personally identifiable information given the user’s choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. In some instances, these widgets are a link to another site.
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Collection of Minor’s Personal Information
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We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 16.
Concerns About the Privacy and/or Security of Your Personal Information
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Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
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• Call: 1-304-873-MAC1 (6221)
• Send a communication to: info@appleprowv.com
• Send a letter to:
ApplePROwv
Attn: Privacy Manager
2470 Mountaineer Blvd Ste 58096
Charleston, WV 25358
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Privacy Policy Changes
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As ApplePROwv continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or in other formats for you to review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of having your information used or shared in that new manner.
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Last revision date: 05.25.2011
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